LotPilot — AI visibility for automotive dealers
Terms

Terms of Service

Effective: July 10, 2026·Last updated: July 10, 2026

These Terms of Service ("Terms") govern your access to and use of LotPilot's dealer platform, this website (dealers.lotpilot.com), and the related software, tools, and services we provide (collectively, the "Services"). LotPilot is operated by LotPilot Inc, a Delaware C-Corporation ("LotPilot," "we," "our," or "us"). By accessing or using the Services, you agree to be bound by these Terms and by our Privacy Policy. If you do not agree, do not use the Services.

These Terms cover two audiences. If you are an automotive dealer, dealer group, or other business using LotPilot to market and sell vehicles, the dealer-facing sections apply to you. If you are a consumer or shopper interacting with a dealer's inventory pages, chat, or communications powered by LotPilot, the consumer-facing sections (especially the sections on communications, consent, and credit applications) explain what to expect. Where a section applies to both, we say so.

1. Acceptance of These Terms

By creating an account, requesting a demo, running an AI-visibility audit, submitting a form, or otherwise using any part of the Services, you confirm that you have read, understood, and agree to these Terms and our Privacy Policy.

To use the Services as a dealer, you represent that you:

  • Are at least 18 years old and legally able to enter into a binding contract;
  • Have authority to accept these Terms on behalf of the dealership or business you represent; and
  • Will comply with all applicable federal, state, and local laws and regulations in your use of the Services.

If you are entering into these Terms on behalf of a company or other legal entity, "you" and "your" refer to both you individually and that entity, and you represent that you are authorized to bind it.

2. Who We Are

LotPilot Inc is a Delaware C-Corporation operating in the United States. We store and process data in the United States. LotPilot operates two related properties: this dealer-facing site at dealers.lotpilot.com, and the consumer-facing site at lotpilot.com. We do not sell or resell consumer leads to unrelated third parties.

For any question about these Terms, your data, or our privacy practices, contact us at privacy@lotpilot.com.

3. The LotPilot Service

LotPilot provides an AI-powered sales and marketing platform for automotive dealers. Depending on your plan, the Services may include:

  • AI-visibility tools. We analyze and help improve how your dealership and inventory appear in AI-driven search and answer engines (for example, ChatGPT, Google, Perplexity, and similar tools), and we generate reports and audits about that visibility.
  • AI sales agents. On your behalf, LotPilot places and sends automated and AI-generated outbound phone calls, SMS text messages, and emails to your leads and customers to answer questions, qualify and route leads, follow up, and book appointments. These communications are not always handled by a live person.
  • Inventory syndication. We help you publish and auto-post your vehicle inventory to third-party platforms, including Facebook Marketplace and Craigslist, and we route inquiries from those platforms back to you.
  • Credit-application intake. Where you enable it, LotPilot collects pre-qualification and financing information from consumers and transmits it to the dealer or lender the consumer selects.

LotPilot grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Services for your own internal business purposes, subject to these Terms. We may add, change, or discontinue features at any time.

4. Dealer Accounts and Your Responsibilities

To use most dealer features you must create an account. You are responsible for maintaining the confidentiality of your login credentials, for all activity that occurs under your account, and for promptly notifying us of any unauthorized use. LotPilot is not responsible for losses arising from unauthorized access caused by your failure to safeguard your credentials.

As a dealer, you are solely responsible for the following, and you represent and warrant that:

  • Accurate inventory. The inventory, pricing, vehicle descriptions, availability, media, and other content you provide or connect are accurate, current, lawful, and either owned by you or used with proper authorization.
  • Lawful consent to contact your leads. Before LotPilot places any call, sends any text, or sends any email to a consumer on your behalf, you have obtained all consents legally required for that outreach, including any prior express consent or prior express written consent required for automated or AI-generated calls and texts.
  • TCPA and telemarketing compliance. Your use of the automated calling, texting, and emailing features complies with the Telephone Consumer Protection Act (TCPA), the CAN-SPAM Act, and all other applicable federal and state telemarketing, autodialer, and messaging laws.
  • Do-Not-Call. You maintain and honor internal and applicable federal and state Do-Not-Call (DNC) lists, and you do not instruct LotPilot to contact numbers or persons for whom you lack a lawful basis or who have opted out.
  • Opt-outs. You will promptly honor any consumer's request to stop being contacted, including STOP requests, and you will not attempt to circumvent opt-out handling.

You, not LotPilot, are the party responsible for the consumer relationship and for having a lawful basis for each communication we send on your behalf. LotPilot provides the tools; you direct their use.

5. Acceptable Use

You agree not to, and not to permit anyone to:

  • Use the Services for any unlawful, fraudulent, deceptive, harassing, or abusive purpose;
  • Send communications to consumers without the consent or lawful basis required by applicable law;
  • Upload false, misleading, infringing, or unlawful inventory, content, or contact data;
  • Reverse-engineer, decompile, disassemble, or attempt to derive the source code of the Services;
  • Introduce viruses, malware, or malicious code, or interfere with the integrity, security, or performance of the Services;
  • Use bots, scrapers, or automated means to access or overload the Services except as we expressly permit; or
  • Resell, sublicense, or provide the Services to third parties except as expressly authorized in writing.

We may investigate suspected violations and may suspend or terminate access for conduct we reasonably believe violates these Terms or exposes LotPilot, consumers, or third parties to harm or legal risk.

6. Consumer Communications and Consent (AI Calls, Texts, and Email)

This section applies to both dealers and to consumers who receive communications through LotPilot.

On a dealer's behalf, LotPilot places and sends automated and AI-generated outbound phone calls, SMS text messages, and emails to consumers, using third-party communications providers including Twilio. These messages may be generated by artificial intelligence and are not always delivered or handled by a live person.

For consumers. By providing your phone number to a dealer that uses LotPilot, or by opting in through a dealer's form or reply, you may receive automated and AI-generated calls and text messages from or on behalf of that dealer at the number you provided. Message frequency varies. Message and data rates may apply. You can reply STOP at any time to opt out of text messages, and reply HELP for help. Consent to receive automated or AI-generated marketing calls or texts is not a condition of purchasing any vehicle, product, or service. Your consent, and any opt-out, is honored for communications sent through LotPilot.

For dealers. You are responsible for obtaining and maintaining records of the consent required to contact each consumer, and for ensuring your outreach complies with the TCPA, CAN-SPAM, DNC rules, and all other applicable laws, as described in Section 4. You will not use the Services to contact consumers who have opted out or for whom you lack a lawful basis.

7. Consumer Data, AI Providers, and Credit Applications

Third-party AI and large-language-model providers. To deliver the Services, consumer lead, chat, and message data may be processed by third-party large-language-model (LLM) providers acting as our service providers, which may include OpenAI, Google, Anthropic, xAI, and Perplexity, among others. These providers help answer questions, qualify and route leads, generate messages, book appointments, and analyze AI-search visibility. Our providers are contractually restricted from using this data to train their own models. A current list of sub-processors is available on request at privacy@lotpilot.com.

Credit applications and pre-qualification. If a consumer chooses to begin pre-qualification or financing through LotPilot, we collect the information needed to process that request, which may include the consumer's name, address, date of birth, the last four digits of their Social Security number, and employment and income details. We transmit this information to the dealer or lender the consumer selects, processed through a third-party credit service. This activity is governed by the applicable Fair Credit Reporting Act (FCRA) Notice. A pre-qualification is a soft inquiry that does not affect the consumer's credit score; a hard inquiry is performed only with the consumer's separate, explicit consent. Dealers who use the credit-intake feature must handle the resulting data in compliance with the FCRA, the Gramm-Leach-Bliley Act, and other applicable financial-privacy and data-security laws.

Additional detail on how we collect, use, and share consumer and dealer data is in our Privacy Policy.

8. Fees, Billing, and Trials

Paid Services are offered on a subscription basis. Fees, billing frequency, and any trial terms are presented to you at signup or in your order. Subscription fees are billed in advance on a recurring basis (for example, monthly) through our payment processor, Stripe. By subscribing, you authorize us and Stripe to charge your selected payment method on a recurring basis until you cancel.

  • Trials. If we offer a free or discounted trial, it converts to a paid subscription at the end of the trial period unless you cancel before it ends.
  • Renewals. Subscriptions renew automatically for successive terms unless canceled before the renewal date.
  • Non-refundable. Except where required by law, fees are non-refundable, and partial-period fees are not prorated on cancellation.
  • Failed payments. Late, declined, or failed payments may result in suspension or termination of your access.
  • Taxes and changes. You are responsible for applicable taxes. We may change pricing on a going-forward basis with notice, effective at your next renewal.

9. Third-Party Platforms and Providers

The Services rely on and connect to third-party platforms and providers, including Facebook Marketplace and Craigslist (for inventory posting), Meta Platforms, Inc. (for advertising measurement, described in Section 11), Twilio (for calls and texts), Stripe (for payments), a third-party credit service (for financing intake), a third-party automation/CRM workflow (for dealer follow-up), and the LLM providers listed in Section 7.

Your use of these platforms is also governed by their own terms and policies. For example, inventory you post to Facebook Marketplace, and consumer inquiries received there, are subject to Meta's commerce and platform policies; inventory and inquiries on Craigslist are subject to Craigslist's terms. You are responsible for complying with the terms of any third-party platform you use through LotPilot. We do not control these platforms and are not responsible for their availability, decisions, changes, or actions, including if a platform limits, removes, or blocks your listings or integration.

10. Intellectual Property and Your Content License

All LotPilot software, code, models, designs, branding, trademarks, and related materials are the exclusive property of LotPilot Inc and are protected by United States and international intellectual-property laws. These Terms do not transfer any ownership in the Services to you. You may not use LotPilot's name, logos, or trademarks without our prior written consent.

As between you and LotPilot, you retain ownership of the inventory data, media, descriptions, contact records, and other content you provide ("Dealer Content"). By using the Services, you grant LotPilot a non-exclusive, worldwide, royalty-free license to host, store, reproduce, process, transmit, adapt, and display Dealer Content as reasonably necessary to operate and provide the Services — for example, to post your inventory to Facebook Marketplace and Craigslist, to generate and send messages through the AI sales agents, and to produce visibility reports. You represent that you have all rights and permissions necessary to grant this license and that your Dealer Content does not infringe any third-party rights or violate any law.

11. Cookies, Meta Pixel, and Analytics

This section applies to visitors of this dealer site. This site uses the Meta Pixel, which is active and running. The Meta Pixel initializes the Meta tracking function (fbq) and records events across our funnel, including PageView, ViewContent, Lead, AddToCart, InitiateCheckout, AddPaymentInfo, Purchase, CompleteRegistration, Contact, and Schedule. It sets first-party cookies (including _fbp and _fbc) and shares the associated data with Meta Platforms, Inc. for advertising measurement and optimization across Facebook and Instagram. We also send these same events to Meta from our servers using Meta's Conversions API, which may include a hashed (irreversible) version of your email, phone, and name for matching — never your raw contact details.

You can opt out of this tracking through our cookie controls, and LotPilot honors a Global Privacy Control (GPC) signal sent by your browser as an opt-out. When you request a demo, run an AI-visibility audit, or submit a contact form on this site, we also collect your business contact details along with your IP address and browser/user-agent information, and we process that data through a third-party automation and CRM workflow so we can follow up with you. See our Privacy Policy for full details and your choices.

12. Disclaimers

The Services are provided on an "as is" and "as available" basis, without warranties of any kind, express or implied, including implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement.

  • AI output is not guaranteed. The AI sales agents, chat responses, generated messages, visibility analyses, and other AI output may contain errors or inaccuracies and are not guaranteed to be correct, complete, or suitable for any particular purpose. You are responsible for reviewing AI-generated communications and outcomes.
  • Not legal, financial, tax, or compliance advice. Nothing provided through the Services, including anything relating to TCPA, DNC, credit applications, or the FCRA, is legal, financial, tax, or compliance advice. You should consult your own advisors regarding your obligations.
  • No guaranteed results. We do not warrant that the Services will be uninterrupted or error-free, that leads or sales will be generated, or that third-party platforms will always permit posting, integration, or access.

13. Limitation of Liability

To the fullest extent permitted by law:

  • LotPilot and its affiliates, officers, employees, and agents will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, including lost revenue, lost profits, lost business, or lost or corrupted data, arising out of or relating to the Services, even if advised of the possibility of such damages.
  • LotPilot's total aggregate liability for any claim arising out of or relating to the Services or these Terms will not exceed the total amount you paid to LotPilot for the Services in the three (3) months immediately preceding the event giving rise to the claim.

Some jurisdictions do not allow certain limitations, so some of the above may not apply to you.

14. Indemnification

You agree to indemnify, defend, and hold harmless LotPilot Inc and its affiliates, officers, directors, employees, and agents from and against any claims, demands, damages, liabilities, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or related to:

  • Your use of the Services;
  • Your Dealer Content or inventory;
  • Communications sent to consumers on your behalf, including any claim under the TCPA, CAN-SPAM, DNC rules, or other telemarketing or messaging laws, and any claim relating to consent or opt-out;
  • Your handling of consumer or credit-application data, including under the FCRA and financial-privacy laws;
  • Your violation of these Terms or of any applicable law; or
  • Your infringement or misappropriation of any third-party right.

15. Term and Termination

These Terms remain in effect while you use the Services. You may cancel your subscription or close your account at any time through your account settings or by contacting privacy@lotpilot.com. We may suspend or terminate your access, with or without notice, if you breach these Terms, fail to pay fees, or use the Services in a way that harms our systems, other users, consumers, or our reputation, or that exposes us to legal risk.

Upon termination, your right to use the Services ends, and we may stop syndicating your inventory and cease sending communications on your behalf. We may retain and delete stored data in accordance with our Privacy Policy and applicable law after a reasonable retention period. Sections that by their nature should survive termination — including those on intellectual property, disclaimers, limitation of liability, indemnification, and governing law — survive.

16. Governing Law and Disputes

These Terms are governed by the laws of the State of Delaware, without regard to its conflict-of-laws principles. Any dispute or claim arising out of or relating to these Terms or the Services will be resolved by binding arbitration administered in Delaware under the rules of the American Arbitration Association (AAA), except that either party may seek injunctive relief in a court of competent jurisdiction to protect its intellectual property or confidential information. To the extent permitted by law, you and LotPilot each waive any right to participate in a class action or class-wide arbitration.

17. Changes to These Terms

We may update or modify the Services and these Terms from time to time. When we make material changes, we will update the effective date shown with these Terms and, where appropriate, provide additional notice. Changes take effect when posted. Your continued use of the Services after changes take effect constitutes acceptance of the revised Terms. If you do not agree to the changes, stop using the Services.

18. Contact Us

If you have questions about these Terms, our practices, or our list of sub-processors, contact us at:

LotPilot Inc
A Delaware C-Corporation, United States
Email: privacy@lotpilot.com
Privacy Policy: /privacy